Plaxo OPS Blog http://opsblog.plaxo.com/ en Copyright 2007 Wed, 30 Aug 2006 01:02:51 -0800 http://www.sixapart.com/movabletype/?v=3.2 http://blogs.law.harvard.edu/tech/rss Databases offline tonight At midnight we had 2 databases go offline because of a SAN storage issue. The downtime lasted 29 minutes, ending at 12:29 AM Pacific time. We apologize for the downtime.

]]> http://opsblog.plaxo.com/2006/08/databases_offline_tonight.html http://opsblog.plaxo.com/2006/08/databases_offline_tonight.html Service Issues Wed, 30 Aug 2006 01:02:51 -0800 eCards site downtime This morning from 3:30 to 8:00 AM Pacific time our eCards site was experiencing issues, which caused failures in sending eCards, as well as a temporary complete outage of the site. The problem has been remedied and measures have been taken to ensure the symptom behind the outage will not occur again. Sorry for any inconvenience.

]]> http://opsblog.plaxo.com/2006/06/ecards_site_downtime.html http://opsblog.plaxo.com/2006/06/ecards_site_downtime.html Service Issues Wed, 28 Jun 2006 10:35:14 -0800 Forums being upgraded At 10:30 AM PST on Tuesday (5/9/06) we'll be upgrading our forums site. We expect downtime of about 6-8 hours. Sorry for the inconvenience.

]]> http://opsblog.plaxo.com/2006/05/forums_being_upgraded.html http://opsblog.plaxo.com/2006/05/forums_being_upgraded.html Service Issues Tue, 09 May 2006 10:54:14 -0800 (Resolved) Issues with User Database At 4:00PM PST on April 4th we started experiencing issues with one of our user databases. We are working to resolve this issue, and expect a recovery within 1 hour.

This user database has been brought back online, and should be fully operational, as of 5:20 PM PST.

Please talk with support@plaxo.com if you continue to notice any issues.

]]> http://opsblog.plaxo.com/2006/04/resolved_issues_with_user_data.html http://opsblog.plaxo.com/2006/04/resolved_issues_with_user_data.html Service Issues Tue, 04 Apr 2006 17:40:34 -0800 Issues with user database At 4:00PM PST on April 4th we started experiencing issues with one of our user databases. We are working to resolve this issue, and expect a recovery within 1 hour.

Please reference the following FAQ for more details on how this will affect users on that system.
http://support.plaxo.com/bin/answer.py?answer=1224

]]> http://opsblog.plaxo.com/2006/04/issues_with_user_database_1.html http://opsblog.plaxo.com/2006/04/issues_with_user_database_1.html Service Issues Tue, 04 Apr 2006 16:13:37 -0800 Intermittent access to website Between 9:45 AM and 11:00 AM PST we were expieriencing instability with some networking equipment, which caused either slow or no access to certain portions of our site. This problem has been resolved.

]]> http://opsblog.plaxo.com/2006/03/intermittent_access_to_website.html http://opsblog.plaxo.com/2006/03/intermittent_access_to_website.html Service Issues Tue, 28 Mar 2006 11:43:12 -0800 UPDATE: Service Outage - 3/27/06 We were able to restore all systems affected by the service outage around 12:45pm PST. During the outage, some users may have experienced problems accessing their Plaxo Online account and some new users were unable to sign up. We apologize for the inconvenience and we are still investigating the root cause of the outage. If you continue to experience difficulties accessing your Plaxo Online account, please contact Plaxo Support

]]> http://opsblog.plaxo.com/2006/03/update_service_outage_32706.html http://opsblog.plaxo.com/2006/03/update_service_outage_32706.html Service Issues Mon, 27 Mar 2006 14:04:56 -0800 Service Outage - 3/27/06 Some users may experience problems accessing their Plaxo Online account due to an outage located in our datacenter. The operations team is currently investigating the outage and working to restore access to those affected users as soon as possible.

]]> http://opsblog.plaxo.com/2006/03/service_outage_32706.html http://opsblog.plaxo.com/2006/03/service_outage_32706.html Service Issues Mon, 27 Mar 2006 10:47:41 -0800 (Closed) Issues with user database
We are working to replace the hardware that houses this database, and have an ETA of mid-tomorrow before this problem is fully resolved.

While we're working hard to get the replacement system into place, we're being very cautious with this migration as we want to ensure there is no data loss. Because of this it looks like the migration to the new hardware, which will close out this issue, won't happen until late tomorrow. Sorry for the inconvenience.

We've finalized the migration to our new hardware late yesterday. Sorry for the delay, but we were able to provide some additional stability to the current system, so took that time to perform some heavier data validation on the new system. Please contact support@plaxo.com if you continue to have any problems.

]]> http://opsblog.plaxo.com/2006/03/closed_issues_with_user_databa.html http://opsblog.plaxo.com/2006/03/closed_issues_with_user_databa.html Service Issues Thu, 23 Mar 2006 11:46:39 -0800 Issues with user database (followup) We are working to replace the hardware that houses this database, and have an ETA of mid-tomorrow before this problem is fully resolved.

While we're working hard to get the replacement system into place, we're being very cautious with this migration as we want to ensure there is no data loss. Because of this it looks like the migration to the new hardware, which will close out this issue, won't happen until late tomorrow. Sorry for the inconvenience.

]]> http://opsblog.plaxo.com/2006/03/issues_with_user_database_foll.html http://opsblog.plaxo.com/2006/03/issues_with_user_database_foll.html Service Issues Fri, 17 Mar 2006 11:09:01 -0800 Issues with user database At 06:30 PST on March 16th we started experiencing issues with one of our user databases. We are working to replace the hardware that houses this database, and have an ETA of mid-tomorrow before this problem is fully resolved. This should be affecting ~3% of users, that will see periodic failures.

Please reference the following FAQ for more details on how this will affect those users.
http://support.plaxo.com/bin/answer.py?answer=1224

]]> http://opsblog.plaxo.com/2006/03/issues_with_user_database.html http://opsblog.plaxo.com/2006/03/issues_with_user_database.html Service Issues Thu, 16 Mar 2006 11:30:14 -0800 Recent slowness and outages One of our backend database servers has recently been experiencing corruption. This corruption has caused us to failover to our secondary system, which isn't as powerful. The switch, while providing stable performance, proved to be an issue because it caused a seemingly never ending string of slow requests and timeouts for those affected users.

Yesterday morning (around 9AM PST) we swapped back to our primary system after a restore and those users were once again online. We are making changes to that back-end server pair to provide better redundancy and a more stable environment.

]]> http://opsblog.plaxo.com/2006/03/recent_slowness_and_outages.html http://opsblog.plaxo.com/2006/03/recent_slowness_and_outages.html Service Issues Thu, 16 Mar 2006 11:14:03 -0800 Welcome to the Plaxo Ops Blog This blog will contain the most up-to-date information about the status of our service. If you're interested, please subscribe to our RSS feed. Thanks!

]]> http://opsblog.plaxo.com/2006/03/welcome_to_the_plaxo_ops_blog.html http://opsblog.plaxo.com/2006/03/welcome_to_the_plaxo_ops_blog.html Thu, 16 Mar 2006 11:07:02 -0800